| RENTAL INFORMATION FREQUENTLY ASKED QUESTIONS Q. When is check-in and check-out? A. Check-in time is 2:00 pm. Check-out time is 11 am. NO EXCEPTIONS. Most weekly rentals are Saturday to Saturday. You may check-in between 2 pm and 5 pm and check-out time is 11 am. All keys must be returned to the office by 11 am. __________________________________________________________________________ Q. Can I check-in early? A. Unfortunately, no. The owners need to prepare the property for your stay. __________________________________________________________________________ Q. Do we rent to groups? A. Yes. We have group rentals in various locations and they are available for the entire summer season only. We do not rent to groups weelky and we do not do any Senior Week Rentals. __________________________________________________________________________ Q. Do we have pet rentals? A. We have only a few owners that will accept pets. Please call for availability. __________________________________________________________________________ Q. How do I pay for my rental? A. When your lease is prepared, a payment schedule is arranged. The final payment is due 4 weeks before your check-in and personal checks are accepted. We can not accept any personal checks 4 week before check-in. Those payments must be in the form of a certified check, money order or cash. We do not accept credit cards at this time. __________________________________________________________________________ Q. What are the fees? A. The only fees you will be charged for your rental are the rent and the refundable security deposit. First Eastern Realty DOES NOT charge a booking fee. ___________________________________________________________________________ Q. What is the check-in procedure? A. Check-in can be quick and easy. At 2 pm on the day of your arrival, you will arrive at our office, we will collect any unpaid balance, you will be given two sets of keys for the property, along with helpful information and a Welcome Bag full of great information. ___________________________________________________________________________ Q. What if I have an unpaid balance? A. Please try to have paid your balance in advanced-this will speed-up your check-in process. If you do have a balance the day of check-in, payment must be made in Full either in cash, certified check or money order. No keys will be distributed unless the balance is paid in full. No Exceptions. __________________________________________________________________________ Q. What will I need to bring? A. Linens and towels are not included. The bed sizes of your unit can be found on our website: www.firsteasternrealty.com rental search tab and address or call our office at 1-800-633-0080 and we will be happy to provide that information __________________________________________________________________________ Q. Are Beach Tags provided? A. No, although some owners may provide them as a courtesy. Check your unit upon arrival. If they are provided, please be sure to leave them for the next family. ___________________________________________________________________________ Q. Where can I get beach tags? A. You can buy them from the beach tag officers at the entrance to the beach or those that approach you on the beach. Children under 12 are free. You could purchase beach tags at 23 JFK Blvd. __________________________________________________________________________ Q. How can I reserve for next year? A. If you are happy with your rental unit, we strongly advise reserving it for the next year before you leave. We provide a reservation form in your check-in envelope or you could pick one up in our office. "All reservations are subject to price and owner's final approval" __________________________________________________________________________ Q. When do I recieve my Securtiy Deposit back? A. Damage deposits are returned within 3 weeks after your check-out date. ___________________________________________________________________________ Q. Do I need to clean the unit prior to my departure? A. Yes. All rental units are inspected by the property owners or their service before your occupancy. You are required to leave the unit clean when you vacate. This includes removing trash, as well as wiping down the kitchen and bathrooms and running the vacuum. Also, please remember to empty the refrigerator and remove all personal items. If you have excess trash or recycling, you can bring them to the drop off area under the bridge on JFK on your way out of town. If you would like to arrange for a cleaning service at the end of your stay, please ask your Agent for a recommendation. _________________________________________________________________________ Q. Is telephone service included? A. Most rental units include local telephone sevice. Long distance service is generally not included, but can be performed with a calling card. __________________________________________________________________________ Q.What are your hours? A. We are open Monday through Saturday, 9 am to 5 pm and Sunday 10 am to 4pm. |